Exchange & Refund

Dear Valued Customer,

We sincerely apologize for any inconvenience caused by your purchase. We are committed to providing you with the highest quality products and services. If you are not satisfied with your purchase, please carefully review our refund and return policy below to ensure your return request is processed smoothly.

Return Policy Overview

Return Eligibility:

Within 7 days from the date of shipment. If more than 7 days have passed since you received the product, we regret that we cannot offer a refund or exchange.

Return Conditions:

The item must be unused, in its original condition, and in the original packaging with all tags and accessories included.

Non-Returnable Items

Personalized and Customized Products: These items cannot be returned as they are made specifically for you. However, if the customized or personalized product you received is damaged or defective, we will replace it for you.

Return Shipping Costs

If the return is due to personal reasons (e.g., you don’t like the item or the size is incorrect), you are responsible for the return shipping costs.

If the return is due to our error (e.g., wrong item shipped or defective product), we will cover the return shipping costs.

Refund Processing:

After receiving and inspecting the item, we will process your refund within 1-2 business days. The refund will be issued to your original payment method and typically takes 7 business days to reflect in your account.

Thank you for your understanding and support! We will continue to strive to provide you with a better shopping experience.